We are committed to making sure play is safe, fun and within your control. If gambling stops being enjoyable or starts to cause stress, debt, trouble at work or with relationships, take a step back and use the tools and support described below. We provide practical, easy-to-use options so you can manage your play and get help quickly when you need it.
Our promise
We promote safe play and will respond promptly and respectfully to any request relating to responsible gambling.
We enforce age and identity checks to keep underage people off the site.
All responsible-gambling requests are treated confidentially and handled in line with our privacy and verification processes.
Who can play
You must be at least 18 years old to hold an account.
Only one account per person is allowed. Sharing accounts or allowing someone else to play on your account is not permitted.
We may restrict or close accounts where there is evidence of fraud, money laundering or other abuse.
Practical tools to control your playYou can use the following measures to keep gambling under control. Most can be set yourself from your account and take effect immediately or after a short processing period.
Deposit limits: Set daily, weekly or monthly deposit limits to control how much you can put into your account.
Loss limits: Limit how much you are prepared to lose over a given period.
Wager limits: Cap the size of individual bets or total stake per session.
Session/timer (reality check): Receive an on-screen reminder after a chosen amount of play time to help you take a break.
Time-outs (short self-suspension): Temporarily suspend access to your account for a short, defined period if you need to step away.
Self-exclusion: Block access to your account for a longer, predefined period (weeks, months or permanently). During self-exclusion you will not be able to log in or open a new account.
Cooling-off and withdrawal controls: Request a temporary cooling-off period or place withdrawal restrictions if you want to limit access to your funds while you take a break.
How to set or change limits (step-by-step)
Log in to your account.
Go to My Account (or Responsible Gambling) and choose the control you want to set (deposit limit, session timer, time-out, self-exclusion).
Select the amount or duration and confirm. Decreases to limits usually apply immediately. Increases to limits often require a waiting period (for example 24–72 hours) to prevent impulsive changes.
For self-exclusion or permanent account closure, you may be asked to contact our support team for confirmation.
Self-exclusion and account closure
You can self-exclude for any period you choose. During self-exclusion your account will be blocked and you will not be able to create a new account.
If you ask for permanent account closure, we will disable access and close your account. Reopening or reapplying for access after a self-exclusion or closure will require review and verification.
Requests for self-exclusion or closure can be made via your account settings or by contacting support. We will confirm the request and apply the exclusion promptly.
Verification and financial safeguards
For your protection and to comply with legal standards, we may request identification documents before allowing withdrawals or changes to certain account settings.
We may also ask for proof of source of funds where required. These checks protect both you and the integrity of the service.
Use a strong, unique password and enable any available additional security measures such as biometrics or two-factor authentication where offered.
Recognize the signs of problem gamblingConsider seeking help if you recognize any of the following:
You spend more time or money than you intended.
Gambling is interfering with work, study, family or social life.
You chase losses or gamble to escape anxiety or boredom.
You feel unable to stop or cut down despite trying.
You borrow money or neglect bills to fund gambling.
How to get help
Talk to someone you trust—friends, family or a support person—and let them know you need help managing your gambling.
Use the tools on your account immediately (deposit limits, time-out, self-exclusion).
Contact our support team for assistance in applying controls or self-excluding. Support is available in Polish and English; live chat and email are options for getting help. Typical live chat hours are Monday–Saturday with email responses usually within one business day; urgent requests will be prioritised.
Consider professional support through your local gambling counselling services, financial advisors or health professionals. National self-exclusion registers and independent organisations can also offer confidential advice, counselling and treatment options.
Use blocking tools and financial controls such as card blocks, bank transaction limits, or third-party blocking software to make accessing gambling funds more difficult.
Third-party tools and additional measures
Self-help resources and independent counselling can include helplines, online chats, face-to-face counselling and support groups.
Your bank may be able to block gambling transactions or help you set spending controls.
Consider removing saved payment methods from your account and limiting access to devices used for gambling.
Confidentiality and follow-up
All responsible-gambling requests are handled with sensitivity and confidentiality. Information is processed in line with our privacy policy and applicable data protection rules.
If you self-exclude or seek extra support, we will respect your decision and will not pressure you to resume play. Where appropriate, we will follow up on safety concerns to ensure you have access to help.
If you are worried about your gambling, act now. Taking even small concrete steps—setting a deposit limit, taking a time-out, or talking to someone—can make a real difference. We are here to support you.
